Over the years, our staff and managers have documented what they believe makes a really successful 'Pret Person'. These are called the Pret Behaviours. Each one is put into the "Don't Want To See", "Want to See" and "Pret Perfect!". Actually, it's pretty obvious stuff but it helps to write it down and remember it! It applies to everybody, from our CEO, Clive Schlee, to the Team Member on his or her first day.

These Pret Behaviours are used from recruitment to appraisal and for giving feedback to all our people.

Needs close management Blames others Becomes  flustered when the heat is on Does things only for show Is just here for the money	Is enthusiastic Has initiative. Doesn't wait to be told Wants Pret to be the best Takes ownership for their work Cares about standards Works at pace Copes well with pressure	Role model Never gives up Always does their best Admits their mistakes Loves food Goes the extra mile

Uses jargon inappropriately Over complicates ideas Confuses people Is complacent about the business Agrees blandly with others Minces words Over relies on email	Communicates sensitively Listens Is sincere Admits when they don't understand or makes mistakes Express ideas concisely Uses an informal style	Communication with conviction Paints a clear picture Constructively disagrees Communicates upwards honestly Knows their audience

Moody or bad tempered Doesn’t interact with others Thinks only about their own needs Annoys people Is intolerant of others	Creates a sense of fun Is genuinely friendly Is happy to be themself  Helps others Respects others	Anticipates others’ needs Goes out of their way to be helpful Is charming to people Sets the tone for the group Cares about other people’s happiness Has presence